Contact & FAQ

Please be aware that in order to use your subscription coupon you have to be a current subscriber to Bike On Track.

So when you arrive at our checkout page, please double–check that you have used the same email that you used to sign up for the subscription, since our system won't recognise who the customer is.

However, if issues do persist, please do not hesitate to contact us at support-bt@bikeontrack.com.au

A: Yes, here at Bike On Track, your orders will always come with a tracking number and please allow up to 2-5 business days to have your order processed.

When you have placed your order, our fulfilment warehouses will pack and ship you order as soon as possible and once it has been shipped, you will receive a tracking number to your order via email.

If you did not receive your order tracking number, please contact us immediately at support-bt@bikeontrack.com.au and we will further investigate your order.

Our warehouses are located around the world and we are working around the clock to ensure that your order is delievered to you as soon as possible.

For further information please visting our Shipping Policy page.

Shipping Times

Country	Delivery Time (Business Days)
Australia (Domestic)	10 - 21
New Zealand	10 - 25
United States	10 - 25
Canada	10 - 25
United Kingdom	10 - 25
International	10 - 25

**Please keep in mind that this does not include our 2-5 business day processing time. 

However, it is important to note that our products are sourced from all around the world, making shipping times vary between manufacturers/suppliers. Additionally, shipping times that are listed above are an average and can be subjected to change. These estimated shipping times do not account for extraordinary circumstances such as Lunar New Year.

A: Once your order has been processed, a tracking number should have been emailed to you. With this tracking number you can check the status of your order in our Track Order page.

To find this page you can either click the link above or find it on the top right of our pages. Once, you have arrived you can either type in your tracking number of order number to see the status of your delievery.

A: Generally, your tracking number will be sent via email once your order has been shipped from our warehouses. If, however, you not recieved a tracking number please email us immediately at support-bt@bikeontrack.com.au and we will respond to your case as soon as possible.

Additionally, your tracking number maybe found in your spam/junk folder. So please ensure that you consult your email client to set Bike On Track as an approved sender.

A: Yes, here at Bike On Track we currently support shipping to international countries. Please see the list below to check if your country is included in our international list. Additionally, please do keep in mind that we are continually aiming to expand our services in the future!

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Ireland
• Israel
• Italy
• Japan
• Malaysia
• Netherlands
• Norway
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Arab Emirates

Here at Bike On Track, there are a number of payment options that you can use to finalise your purchase. Below is the full list that you can use to complete your order:

• PayPal
• Apple Pay
• Visa
• Matercard
• AMEX
• Shop Pay
• Google Pay

A: Our website is absolutely safe to use. We use SSL security to ensure that all your personal information is encrypted. We will NOT store your credit card information and it will only be used once upon purchasing your product. After its use, your credit card information will then be purged immediately.

A: Absolutely! We offer a full refund if you find that you have received a defective item.

Simply visit our Refund & Return Policy page for complete details.

A: Simply find the product that you wish to purchase and click the 'Add To Cart' button. Then click onto the checkout page where you are required fill in your shipping and billing information. Once you have made your purchase, we wll have your order shipped to you as soon as possible and you should receive an email confirming your order.

A: If you do find yourself in the wrong currency on the website, simply scroll down you should find a drop down menu on the bottom left. Click on that menu and select the correct currency.